Thank you for taking the time to read our help page. We hope this will answer any questions and solve any issues you may have with our website or e-mailings.
F.O.D. (Flavor of the Day Emails)
Stoddards website resides on a dedicated server hosted by HtmlFox.com. There are strict rules at Htmlfox.com when sending out bulk emails such as our Flavor of the Day. HtmlFox has a no spam tolerance. Please be assured that Stoddard's Frozen Custard does not send or indorse the sending of spam emails. That is why you must sign-up to receive the F.O D. emails and each email you receive has an "Opt-Out" link. This is mandatory.
I did not receive my "confirmation email"
If you signed-up for our F.O D. emails and did not receive the confirmation email, you will not receive the Flavor of the Day email...please check the following.
1. First look in your "bulk" and "junk" email boxes. It is possible the confirmation email went there.
2. Please make sure that you spelled your email address correctly.
3. Please make sure your email address is active and valid.
4. If the above are correct you may have to adjust your email settings and or filters to allow email from Stoddards.
Since each email provider is a little different it would be impossible to cover each one in detail. However they do have similarities.
The easiest and quickest solution is to copy and paste two lines into your "allow" or "friends" settings. Your actual settings name may be different depending on who provides your email service.
Please copy and paste "stoddardsfrozencustard.com" (note: you should not copy the quotation marks) into your safe, friends settings.
and then as an extra precaution copy and paste "server.htmlfox.com" (do not copy the quotation marks) on another line in the same friends, safe settings area, then click save.
Now you can go to the sign-up page and enter your email address making sure it is active and spelled correctly.
We hope this information has been helpful.